Find Health Care Support 24/7
This company-paid benefit provides personal health care advocates that are available 24/7 to help associates and family members:
Clinical Support
- Find the right doctors, hospitals and other providers based on specific needs
- Schedule tests and appointments
- Rx/Prescription assistance (coverage, alternatives, financial assistance programs, etc.)
- Explain diagnoses and treatment options
- Support following a medical complications or difficult diagnosis
- Coordinate care for complex medical issues
- Identify gaps in care for health coaching
- Coordinate benefits between doctors and insurance companies
- Research and locate best-in-class providers for second opinions
- Facilitate the transfer of medical records, X-rays and lab results
- Research rehabilitation, adult day care and homemaker services
- Locate inpatient private duty nursing and home health aide services
- Arrange for home care equipment following discharge from the hospital
Administrative Support
- Explain healthcare and non-healthcare benefits coverage
- Untangle medical bills
- Resolve insurance claims and billing issues
- Locate eldercare services and community resources
- Provide education and support for COBRA, Medicare, Medicaid, individual marketplace, TRICARE, VA support, Social Security planning and disability assistance
About Personal Health Advocates
- Registered nurses with experience in clinical care, case management, nursing education, supervision and administration
- Benefit experts with experience in benefits administration, claims management and provider group administration
- Trained clinical professionals—social workers, behavioral change counselors, nutritionists, dieticians, dental care and pharmacy
- Supported by full-time medical directors
- Single, ongoing contact person— you’ll have access to their direct dial phone number and email address
- Chosen for their compassion, medical expertise, commitment to service excellence, communication skills and strong problem resolution approach
Did you know?
Health Advocate also offers a confidential employee assistance program (EAP) at no cost to you.