Health Advocate
Health Advocate, the company’s employee assistance program (EAP), is a full-service behavioral health care organization that provides professional, convenient and confidential assistance to all associates and their eligible dependents by phone, in person or online.
Health Advocate’s behavioral health care services—including confidential assessments, counseling and referral services—are for clinical conditions such as anxiety, depression and substance abuse treatment.
This benefit is available to you and your family 24/7/365—at no charge.
To contact Health Advocate, please call 866-799-2728 or visit HealthAdvocate.com/hancockwhitney.
Key Services
Personal health care advocates are available 24/7 to help you and your family:
Clinical Support
- Find the right doctors, hospitals and other providers based on specific needs
- Schedule tests and appointments
- Prescription assistance (coverage, alternatives, financial assistance programs, etc.)
- Explain diagnoses and treatment options
- Support following a medical complications or difficult diagnosis
- Coordinate care for complex medical issues
- Identify gaps in care for health coaching
- Coordinate benefits between doctors and insurance companies
- Research and locate best-in-class providers for second opinions
- Facilitate the transfer of medical records, X-rays and lab results
- Research rehabilitation, adult day care and homemaker services
- Locate inpatient private duty nursing and home health aide services
- Arrange for home care equipment following discharge from the hospital
Administrative Support
- Explain healthcare and non-healthcare benefits coverage
- Untangle medical bills
- Resolve insurance claims and billing issues
- Locate eldercare services and community resources
- Provide education and support for COBRA, Medicare, Medicaid, Individual Marketplace, TRICARE, VA support, Social Security planning and disability assistance
Learn More
EAP Webinars
Current, upcoming and archived webinars from Health Advocate
EAP Newsletters
2024 04 April – Newsletter EAP
2024 03 March – Newsletter_EAP
2024 02 February – Newsletter_EAP
2024 01 January – Newsletter_EAP
2023 12 December – Newsletter_EAP
2023 11 November – Newsletter_EAP
2023 10 October – Newsletter_EAP